Frequently Asked Questions
How can I help you?
The most frequently asked questions in a row...
Products
What materials are used for making the jewelry?
I like to work with wood, polymer clay, freshwater pearls and (semi) precious stones; this in combination with stainless steel, nickel-, lead- and cadmium-free metal and (gold or silver-plated) brass.
All parts used to assemble our jewelry are always of high quality!
The wooden jewelry parts and jewelry made from polymer clay are completely handmade.
I'm interested in a certain item. Where can I find more information?
You can always find all the information in the webshop. If you have any questions, don't hesitate to contact me.
I am unsure about the size/colour/... of an item? What now?
The best possible image and detailed description are provided for each item. Because a photo always looks slightly different from the original, small deviations (colour, size,...) cannot be completely excluded.
If in doubt, please contact me before placing an order. I am always ready to provide more photos, videos and information.
How can I best maintain my jewelry?
Our jewelry boxes and pouches are ideal for storing your jewelry. So don't forget to reuse them.
Did you know that we have a free download available with our 8 best jewelry maintenance tips? You can find it on the website in the category freebies.
Pay, send and receive
How can I pay via the webshop?
Pay in complete safety with Bancontact, MasterCard, Visa, iDeal, PayPal.
How much are the shipping costs?
Your shipping costs are calculated at checkout.
Enjoy free shipping with purchases from €50 (Belgium) and with purchases from €75 (Netherlands).
When will my order be shipped?
In most cases: Orders placed before 11:00 AM will be shipped the same day.
Orders are only shipped after receipt of payment. You will always receive a confirmation email.
Can I track my order online?
Your track & trace code will be communicated with the shipping confirmation of your package. This way you know where your order is at any time.
For shipping within Belgium you can also choose to ship with a aircushion envelope (no tracking code - at your own risk).
When can I expect my package at home?
For delivery within Belgium:
- With tracking code = delivery within 24 hours
- With aircushion envelope 2 - 8 working days
This is not valid on pre-orders! Please take into account an extra delivery time of 1 - 2 weeks. You will always receive an email with personalized information regarding your order.
I'm from the area. Can I pick up my order?
Absolute. After receiving your order I will contact you as soon as possible to schedule a moment.
Collection is only possible by appointment.
Can I pay for my order upon collection?
Yes, you can pay with the Payconiq/Bancontact App on your smartphone or cash (please pay appropriately).
I have seen an article on the website but still have doubts. Can I reserve it?
Many of our items are only made in limited quantities or are unique pieces.
Do you want to be sure of your copy? Place an order via the webshop. Even without making your payment, your desired item will be reserved for you for 5 days.
If no payment has been received or a date has been agreed for collection after these 5 days, your order will be cancelled. You will always be personally informed about this.
Paid orders remain reserved, even if the collection date is only scheduled after 5 days.
I opted for collection but I can't come by. Can I still have my order shipped?
Yes, no problem. Of course, shipping costs will be charged.
Returns and repairs
My product was damaged upon delivery. What now?
I always do my utmost to carefully package all jewels, but an accident can never be completely ruled out.
Please contact us as soon as possible after receiving your order info@keelindesign.be with a clear photo of your damaged item.
Together we look for the best solution.
Attention! This service is only valid for shipping with a track & trace code, not for shipping with aircushion envelope.
I am not completely satisfied with my order. Can I return an item?
That's certainly possible. Please read the "Website Policies" for more information.
My jewel is broken. Do you also do repairs?
Yes. Please feel free to contact me for personalized information.
Is there a guarantee against the discoloration of the jewelry?
Certain jewelry parts can discolor due to multiple exposure to the sun. There is no guarantee on this.
Brass can show spots and discolor after a while, this is a natural process. You can easily polish this by using us file or a jewelry polishing cloth such as Hagerty Mini Jewel Cloth.
General tip: Keep our jewelry maintenance tips in mind to enjoy your jewelry for longer.
Personalized jewelry
Do you also make custom jewelry?
I love to. Contact me with your personal ideas and together we will create a very personal and unique item.
Do you also have gift vouchers?
There are digital gift cards available through the webshop. These can be sent directly to the recipient if desired.
Would you prefer a physical copy to spoil your favorite person? Contact me for more information. Pick up and shipping possible.
How does the "MADE TO ORDER" jewelry collection work?
These items are made exclusively to order, adapted to your personal wishes.
The delivery time depends on the stock of the desired parts.
Has your question not been answered?
Contact me for personal advice.
Material information
Stainless steel
I use only premium stainless steel which will not tarnish or scratch easily. Go for a sustainable choice by wearing this solid, recyclable and hypoallergenic material.
Nickel, lead and cadmium free metal
This affordable and certified material adds a trendy touch to the jewelry design. All jewelry components are of high quality.
16K or 18K gold plated or rhodium plated brass
For creating a more luxurious look without the cost of pure gold, this tarnish-resistant material is the perfect alternative to create sophisticated jewelry.
Wood
All wooden jewelry parts are laser cut and hand painted. They are edited in the nicest designs and colors, all by my hands.
The printed wooden earrings are not printed by me but by an expert in this field. The further finishing (varnishing, resin, assembling) is done by me personally.
(Liquid) Polymer clay
(Liquid) Polymer clay is a very versatile material. It gives me the opportunity to make high-quality products that last a long time.
UV resin
To create more depth, to add sparkling glitter or to provide a jewel with a nice glossy finish, I like to work with UV resin. It is a completely safe and non-toxic material.
(Semi)Precious stones (Gemstones)
Symbolism in jewelry is something I absolutely adore. That's why I love working with gemstones. Each stone is unique and has its own special meaning/power.
NB! The fact that every stone is unique means that there may be some difference in size, color or shape.
Acrylic
Acrylic is a durable and environmentally friendly material. In addition, it is ultra lightweight.