Frequently Asked Questions
How can I help you?
The most frequently asked questions in a row...
What materials are used for making jewelry?
I love working with Stainless Steel, wood, metal (nickel, lead & cadmium free), (Gold or Silver Plated) brass, leather, freshwater pearls, (semi) precious stones,...
All parts used for assembling our jewelry are always of high quality!
I am interested in a particular item. Where can I find more information?
You can always find all information (materials, size, etc.) per article in the webshop. If you have any questions, don't hesitate to get in touch.
I am unsure about the size. What now?
You are always welcome with all your questions. I do my best to always answer these as correctly and clearly as possible. Additional information and photos can always be obtained by e-mail or WhatsApp.
How can I pay via the webshop?
Pay in complete safety with Bancontact, MasterCard, Visa, PayPal, iDeal, Apple Pay or Google Pay.
How much are the shipping costs?
Your shipping costs are calculated at checkout. Enjoy free shipping with purchases from €50 (Belgium) and with purchases from €75 (The Netherlands).
When will my order be shipped?
In most cases: Orders placed before 11:00 are shipped the same day.
Orders will only be shipped after receipt of payment. You will receive a confirmation e-mail.
Can I track my order online?
Your track & trace code will be communicated with the shipping confirmation of your package. This way you know where your order is at any time. For shipping within Belgium you can also opt for shipping with a bubble envelope (no tracking code - at your own risk).
When can I expect my package at home?
For delivery within Belgium: With tracking code = delivery within 24H, with bubble envelope 2 - 5 working days after shipment.
Can I return an item?
This is certainly possible. Please review the "Website Policy" for full details.
Is there also a physical store?
You are always welcome by appointment for a personal shopping moment. Be sure to visit the Keelin Design points of sale (you can find all information on our instagram highlight).
How can I best maintain my jewelry?
I am happy to share (and completely free of charge) our best tips to enjoy your favorite jewelry longer. You can find it on the website as a free download.
Do you also do repairs?
Yes. Contact me without obligation for personalized information.
Do you also make custom jewelry?
Gladly. Contact me with your personal ideas and together we will create an extremely personal and unique item.
Do you also have gift vouchers?
Digital gift vouchers are available via the webshop.