Return Policy | Keelin Design
When purchasing an item, you accept the terms and conditions listed below.
If you have any questions, feel free to contact me at any time.
(Klik hier voor de Nederlandstalige Algemene Voorwaarden)
1. The identity of the company
Keelin Design - Ellen Kennes
BTW number: BE 0562.724.516
Small business subject to the tax exemption scheme. VAT not applicable.
2. The offer
The best possible image and detailed description is provided with each article. Ofcourse a photo always looks a little different from the original, minor deviations (color, size, ...) cannot be completely excluded.
If in doubt, please contact us before placing an order.
3. The order and payment
The price stated for each article is always in Euro and excluding shipping costs. All prices are per item unless stated otherwise.
The placed order must be paid in advance. When ordering via the webshop you can use payment with Bancontact, Visa, MasterCard, Paypal, iDeal, KBC, Belfius, INGhomepay and bank transfer.
If no payment is received within 14 days of the order date, the order will be canceled and the selected item offered for sale again. You will be informed of this by e-mail.
When you pick up your order in our store located in Anzegem, you can pay with the Payconiq on your smartphone or cash.
4. The shipment
Your order will always be packed with care.
The shipment is done with BPost for Belgium and PostNL for abroad. I always ship your package with a tracking code. This way you know where your package is at any time.
The average delivery time is 1-2 working days for Belgium and 1-5 working days for a foreign shipment.
- Belgium: €4 (FREE with purchase above €50) (BPost)
- The Netherlands: €9 (FREE with purchase above €75) (PostNL)
- France, Luxembourg, Deutschland, Austria, Danmark: €13 (PostNL)
- Portugal, Greece, Hungary, Poland: €18,50 (PostNL)
Do you order multiple items? Of course only 1x shipping costs are charged.
The shipment takes place within 2 working days after payment has been received. You will always be contacted when the package is sent in your direction.
Keelin Design is not responsible for any damage, loss or theft.
You can also choose to pick up your order at our store located at Anzegem by appointment.
If you are not satisfied with your order, you must contact Keelin Design by e-mail within 48 hours, with a clear description of the complaint. The article can be returned in its original condition (undamaged and unused) and original packaging within 14 days. The shipping costs are for the customer.
Keelin Design - Ellen Kennes
The amount paid for the article will be returned to the customer's account within the statutory period of 30 days, with the exception of postage.
Damage caused by incorrectly opening the packaging or other incorrect handling will not be reimbursed by Keelin Design.
All complaints are handled by e-mail: firstname.lastname@example.org
Jewelry from our Stocksale and Sales articles cannot be taken back.
Keelin Design cannot be held liable for accidents caused by or when wearing the items for sale.
Keelin Design guarantees the privacy of its customers. All personal data collected when placing an order will only be used to process your order and send emails. Your personal data will not be released to third parties.