We live in an age of digital convenience, where shopping from the comfort of your couch has become a beloved experience.
At Keelin Design I understand that, despite all my efforts to post the most accurate information and clear photos per article online, sometimes a piece of jewelry does not perfectly match what you expected. That's why there's a streamlined return process to make sure you're satisfied even after you've made the purchase online.
Your question answered: "Can I return online purchases in store?"
Certainly! I would like to take you through this step-by-step guide for returning our jewelry:
1. Initiate the return :
If you need to return a piece of jewelry you purchased online, the first step is to start the returns process. Visit our website and read all the information regarding returning your order, so you know exactly which conditions must be met. Then send an email to info@keelindesign.be with a clear photo and description of the reason for return.
2. Choose a return method :
At Keelin Design there are multiple return methods to accommodate your preferences. You can choose to return the item to us, or you can choose to return your order at the workshop.
3. Returns in store :
You are always welcome by appointment at the workshop in Anzegem to return your purchase. I am happy to assist you with the return process. Choosing to return in-store not only gives you the chance to see all the jewelry up close, but also gives me the opportunity to address any issues you may have.
4. Inspection and refund:
Once your returned item reaches me, it will be inspected to ensure it meets the return criteria. Upon successful inspection, your refund will be processed immediately. If you return the item in-store, you can choose to receive your refund on the spot or review alternative options, such as an exchange or a store credit.
Why choose returns in store?
Personal assistance : I am happy to help you find the perfect replacement or to guide you through the store offering.
Instant Refunds: In-store returns can be processed immediately, ensuring you get a quick resolution to your return.
Discover new collections: While returning your online purchase, take the opportunity to browse our latest collections and perhaps find a new favorite piece.
Conclusion
I'm committed to ensuring that every aspect of shopping with us is a pleasant experience, including the returns process. Whether you choose to return your item online or return it to the studio, I am always ready to help you as best and as quickly as possible.
If you have any questions or need help during the returns process, please send an email to info@keelindesign.be so that I can assist you with the necessary tailor-made advice.